Refund policy

We strive to deliver effective pest control solutions and ensure you're delighted with your switch to Trumbug. However, we recognize that sometimes things don't work out as expected. So, we've streamlined our return policy to make it as easy as possible.

One-Time Purchases

Should you find yourself with an unused Trumbug kit and decide you want to return it, please reach out to us at support@trumbug.com within 45 days of purchase. We'll promptly provide you with return instructions and initiate a refund upon receipt of the returned item.

For those who have applied their Trumbug kit but haven't seen the expected results, we're prepared to assist with a variety of pest elimination solutions. Simply contact support@trumbug.com so we can help resolve your issue. We're ready to provide additional application kits, pest control solutions, or advice at no extra cost. Should these alternatives not meet your pest control needs, we may issue a refund as determined on a case-by-case basis.

Subscriptions - 100% Satisfaction Guarantee

Satisfaction Guarantee
Our subscriptions are backed by our Pest Free Promise, underscoring our confidence in our product. We understand that no pest control solution is perfect, and each person has different tolerance levels when it comes to insects. If you're not noticing a significant reduction in insect activity with Trumbug, please get in touch at support@trumbug.com. Our dedicated team is here to explore every possible solution, including shipping alternative pesticides or offering tailored, expert advice. For rare cases where our efforts do not resolve the issue, we will gladly offer a full refund.

Cancellation
Subscription cancellations are hassle-free and can be managed directly through the “Manage Account” section on our website. If you pre-paid for a year of service and decide to cancel, we can provide a prorated refund, just reach out to support@trumbug.com.